Start with the management documents
Shared-service responsibilities and cost allocations need to be checked against the registered management statement and relevant property documents. We work with the appointed manager and advisers to understand the operational boundaries. Arrangements differ between developments.
Coordinate shared infrastructure
Depending on the documented scope, shared facilities may include drainage, on-site stormwater detention systems, accessways, plant or fire-service coordination. We organise the relevant service information and contractor access, and refer the required approvals to the responsible parties.
Keep work and approvals traceable
A repair request needs a record of the issue, affected areas, proposed scope and decision required. We help organise that information and follow the agreed approval pathway. Keystone does not determine legal responsibility or change the building’s cost allocations.
Communicate across the property
Residents, retail occupants and other users may have different access and operating requirements. We coordinate planned attendance and practical communication so affected parties know what work is proposed and who to contact about operational issues.